Acceptable use policy

Mi Climate Limited is a company registered in England and Wales (company number 11348799). Our VAT registration number is 323895677.

Registered office: 19 Pilgrims Way, Wrotham, Sevenoaks, United Kingdom, TN15 7DF.

This policy applies to Mi Climate Limited’s website, enquiry and booking forms, AI service finder, owner sign-in and invoice links. Use them for genuine service enquiries and authorised business activity. It supplements our terms of service.

You must not use the website to break the law, harm others or interfere with its operation.

• Do not submit spam, fraudulent enquiries, impersonations, abusive content or misleading payment information.
• Do not upload or transmit malware, attempt to bypass sign-in or access another person’s requests, invoices or personal information.
• Do not probe vulnerabilities, overload services, automate abusive requests or attempt to evade protective limits.
• Do not copy protected branding or content for unauthorised commercial use, or infringe other people’s rights.

Provide accurate details and only information you are entitled to share. Do not include payment card numbers, passwords, security access codes or unnecessary sensitive personal information in a form or the AI finder. If submitting on behalf of a business or property owner, you must have authority to do so.

Use the AI finder to describe air conditioning, ventilation or maintenance needs. Do not try to extract hidden instructions or credentials, bypass safeguards, or generate harmful or unlawful content.

Its recommendations are general guidance, not a professional diagnosis, safety certification, agreed price or booking. Do not rely on it for emergencies or fire-safety decisions. Seek qualified assistance, and contact emergency services where there is immediate danger.

Owner access is only for authorised account holders. Protect your sign-in emails and account details. Invoice links are intended for the relevant client and anyone they authorise to pay; do not publish them or attempt to guess another client’s link.

Use checkout only for the invoice presented. Do not attempt to manipulate amounts or payment status. If you notice an incorrect invoice or a security issue, stop and email info@mi-climate.co.uk without sharing sensitive details publicly.

Where necessary and proportionate to protect the service, we may restrict access, reject abusive requests or investigate suspected misuse. We may retain relevant security records or disclose information where required by law. These actions do not remove your statutory rights or automatically cancel an existing service agreement.

Report suspected misuse or a security concern to info@mi-climate.co.uk. Describe what happened without sending passwords, card details or other people’s private information.